Refund policy
Returns & Exchanges Policy
At Distress Dept., all products include a detailed size guide to help customers choose the correct fit before purchasing. It is the customer’s responsibility to carefully review all product measurements and select the appropriate size prior to placing an order.
Returns & Exchanges
All sales are final.
We do not accept returns or exchanges due to incorrect size selection, personal preference, change of mind, or any reason unrelated to a manufacturing defect or fulfillment error.
By placing an order, the customer acknowledges that they have reviewed the size guide provided on our website and accepts full responsibility for their size selection.
Defective or Incorrect Items
Claims will only be considered in the following cases:
- Manufacturing defects.
- Incorrect item received.
If you receive a defective or incorrect item, you must contact us within 48 hours of delivery and provide your order number along with clear photographs showing the issue.
Once the claim has been reviewed, Distress Dept. will determine whether a replacement is warranted.
General Conditions
- Items must be unworn, unwashed, and in their original condition.
- Claims submitted outside the stated timeframe will not be accepted.
- Distress Dept. reserves the right to deny any claim that does not meet the conditions outlined above.
By completing a purchase through our website, you acknowledge and agree to this Returns & Exchanges Policy in its entirety.